Refund policy

Return & Refund Policy (United States Only)

We offer a 30-day return policy for orders shipped within the United States. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be in the same condition as received

  • Unworn, unused, and with original tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

Items that do not meet these conditions will not be accepted.

How to Start a Return

To initiate a return, please contact us at nyqmart@gmail.com

If your return request is approved, we will provide instructions on how and where to send your package. Please note:

  • Items sent back without first requesting a return will not be accepted.

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damages & Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants, etc.)

  • Custom or personalized items

  • Personal care products (beauty products, etc.)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before submitting a request.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to:

  1. Return the original item (if eligible), and

  2. Place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow up to 10 business days for processing.

  • Your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at nyqmart@gmail.com